Offshore company definition
An offshore company is a company registered in a foreign country, where it generally does not conduct significant business activity in that country, but rather in other countries. The countries where these companies are registered are often tax-friendly jurisdictions that offer business-friendly tax laws, low or zero tax rates, as well as relaxed regulations and banking secrecy.
Offshore companies are often used for tax optimization and international tax planning purposes by multinational companies, investors and high net worth individuals. They can be used to hold assets such as real estate, boats or bank accounts, as well as to conduct international business activities.
However, it is important to note that the use of the offshore company is increasingly controversial and regulated, as it can be considered an abusive tax practice or even illegal in some cases. Many countries have introduced laws to combat tax evasion and tax evasion related to offshore companies.
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Top 10 Customer Support Outsourcing Companies in 2023 |
Helpware
Outsourcing customer support is a great way to provide affordable but reliable service to
your clients. Whether for voice or non-voice applications, there are plenty of excellent customer support…
Written by Dana Mahoney
Sunday, Jan 22
Table of Contents
Outsourcing customer support is a great way to provide affordable but
reliable service to your clients. Whether for voice or non-voice applications,
there are plenty of excellent customer support outsourcing companies that fit every requirement.
But then again, why even think about outsourcing?
Isn’t local talent good enough to provide the service needed by a company’s
customers? Plus, wouldn’t it be a disservice to customers if a company farms
out its frontline operations to contractors?
What Is Customer Support Outsourcing?
By now, the best customer service companies
should know the value of customer support and why it’s an essential
cog in an organization. Like sales and marketing, customer service should already be in play during a company’s first day,
as they are the group that comes into direct contact with clients.
The main goal of customer support is to keep customers happy
by attending to their needs and responding to their questions.
However, it’s also a way to instill loyalty and generate additional sales.
To do so, an outsourcing company must have its support team available whenever the
customer needs it. Outsourcing customer support allows companies to maintain an around-the-clock service team managed by industry veterans and experts.
Advantages of Customer Support Outsourcing
Admittedly, not all company startups have leaders who are
experts in every facet of their operations. Given their many responsibilities, many startup
founders accept that they can’t do everything themselves.
Non-core competencies such as customer service can benefit from outsourcing.
Turning the service over to competent experts lets companies benefit from a bigger source of talent from all over the world.
At the same time, companies that outsource customer support enjoy reduced payroll without sacrificing service quality.
Other benefits of outsourcing include:
More Opportunities to Grow the Business
By assigning customer support to expert outsourcing service providers, leaders can instead turn to scaling the business.
Overseeing the day-to-day operations can already take much
of management’s time, and customer support is equally demanding.
To help executives focus on the big picture, they’ll need to partner with the best service companies that know
what they’re doing.
Enhance Customer Experience
Given the opportunity to communicate and interact with
customer service, many customers will express
their satisfaction in getting their voices heard. If customer service companies and their
team address customers’ issues in a satisfactory way, they’re more than likely to remain customers.
A pleasant customer experience will almost always lead to longer retention and a significantly higher customer lifetime value
(CLV). This isn’t to say a stellar customer experience is only possible through outsourcing.
Rather, the chances of improving customer satisfaction come with a continuous
and consistent level of service. Providing a highly specialized, dedicated team of professionals from day one is a great way to achieve this quickly.
Top 10 Customer Support Outsourcing Companies
We’ve narrowed down the list of companies with great customer service to the top 10 most prominent ones in 2022.
We’ll also provide a brief description and highlight the main strong points of each outsourcing company.
1. Helpware
Helpware started in 2015 with the initial goal of
providing support to startup companies. Over the years, the company has grown big and is confident
enough to provide both enterprise and small business customer
service outsourcing solutions.
Providing back office, technical, and customer
support, Helpware specializes in assisting companies
in various support areas. This includes Omnichannel Customer Support, Technical & IT Support, Content
Moderation, CX Consulting Services, Back Office Support, Data Labeling, Digital Marketing Solutions, and Cyber Security.
The company provides only dedicated agents, in-house training,
and equipment to help its clients boost their productivity from
day one. Now it’s one of the top customer service companies in the US
and European markets with numerous awards and positive reviews from satisfied
clients on Clutch and other reputable platforms. Helpware’s people-focused culture seems very attractive to businesses sharing the same philosophy.
Pros:
Shows outstanding flexibility when providing for clients’
specific needs. This means its support can scale along with your
company’s growth.
Offers turn-key solutions, so you don’t have to look for either option separately.
Helpware’s focused on developing its people and their skills and it pays off handsomely, especially in customer support outsourcing contracts.
Some global brands are happy to have their customer support outsourced
to Helpware.
2. Sykes
U.S.-based Sykes is one of the pioneers of the BPO industry.
Established in 1995, the company trailblazed its way to the top and
was one of the first BPOs to open multiple locations.
In 2021, the Sitel Group acquired Sykes to widen its reach and increase its capacity.
Sykes is one of the top 10 service companies and leading service
providers of demand generation and customer engagement services, with clients included in the top 2000 companies worldwide.
At the core of Sykes’ business are its staple services:
outsourcing, customer experience, service to sales, digital transformation, and brand extension.
Pros:
Sykes maintains a pool of service agents from its clients’ home countries.
The company is well-versed in matters concerning data privacy.
Specifically, Sykes follows various privacy guidelines, including HIPAA compliance and Payment Card Industry (PCI) data
security certification.
3. Ascensos
Founded in 2013 in the UK, Ascensos is one of those outsourced customer service companies that wanted to change the customer experience by applying a personal
touch to customer care. The company is now Europe’s number-one customer support outsourcing company, providing bespoke customer
experience solutions to clients around the world.
In addition, its contact center operation locations include
the UK, Romania, Turkey, and South Africa.
Pros:
Ascensos is more nearshore than an offshore support center, so location and time zone differences aren’t
as pronounced as operations in Asia and South America.
Companies that outsource customer service to Ascensos value the fact that it supports
diversity and inclusivity among staff while focusing on promoting happiness as a key asset among its workforce.
Although there aren’t any published pricing rates, instead, Ascensos will individually respond to
requests for quotes, the prices of this outsourcing
customer service company are more than affordable.
4. Teleperformance
With more than 40 years of experience in the BPO industry,
Teleperformance is an established leader in solution design, business
optimization strategies, and front-office customer support.
It also offers back-office services such as finance and accounting,
collections, and technical support.
Pros:
Teleperformance is a truly global service provider.
It operates in 80 countries and employs more than 330,000 agents speaking
over 265 languages and deservedly belongs to a league of good customer service companies.
You won’t find it difficult to get support in the language and location you require.
Clients also appreciate the company’s expertise in providing omnichannel solutions.
5. VXI
VXI Global Solutions is one of those outsourcing agencies that offer customer care and customer experience
(CX) solutions to some of today’s major global brands.
In addition, the company offers contact center and BPO services, omnichannel and multilingual support,
software development, CX innovation, quality assurance (QA), and infrastructure outsourcing.
VXI employs more than 35,000 workers in 43 countries throughout North
America, Asia, Europe, and the Caribbean.
The company also prides itself on its ability to help clients resolve major CX and
employee experience (EX) pain points and
take their customer service systems to the
next level. Like any modern BPO, VXI employs omnichannel support services to enhance communication coverage for clients.
Also, VXI provides additional analytics and insights generation services so clients can learn as they go.
Pros:
High CX expertise leads to enhanced customer and employee experience.
VXI displays an uncanny ability to scale up or down to fit its client’s
capabilities.
6. InfluX
In its quest to build the world’s first remote-only CX team,
InfluX managed to recruit employees from more than 120 cities worldwide.
This strategy also lets them provide 24-hour customer
support outsourcing solutions within the client’s time zone.
In addition, InfluX creates specialized customer experiences that reflect the client’s vision, voice,
and values.
Pros:
Less dependence on automation and more on human interaction make for a
better customer experience.
Having employees in every time zone solves the common offshore
problem of mismatched time schedules between clients and outsourcing companies.
Pay-as-go pricing may be attractive to some clients who prefer flexible packages.
7. Skycom
Skycom is also on the list of nearshore outsourcing companies that specialize in multi-continent
support services. The company employs native English contact center agents with experience in multiple industries.
Skycom also offers a full range of services, including business
process outsourcing, telemarketing and sales, customer support, and healthcare.
With more than 15 years of experience, Skycom also employs over 2,000
workers assigned to 35 clients in five countries.
Pros:
Nearshore operations mean fewer problems dealing with time zone and
distance differences.
Skycom covers a wide range of industries, including healthcare,
travel, utilities, IT, finance, retail, and telecommunications.
8. Integra
Integra’s differentiator is its focus on training its
workforce in customer psychology. This means company-provided support agents are more sensitive in detecting changes in the
customer’s voice or tone. As a result,
they can respond to these changes to defuse any
tension and lead the customer into a more positive mindset.
Starting with four employees in 2004, Integra currently employs
more than 1,400 workers stationed across four countries. It handles customer
service duties over the phone, email, live chat, or social media.
Pros:
Integra offers some of the most cost-effective solutions in the industry.
Sales psychology is also an incredible asset to have if you work in a customer support
outsourcing company.
9. Telus
Telus International is one of the world’s leading digital CX
innovators. In particular, it designs and produces next-generation digital solutions for brands all
over the world. This is one of the Canadian top IT outsourcing companies that provide
IT services and multilingual customer service to industries such as technology, media, communications, eCommerce, financial technology, travel, hospitality,
automotive, healthcare, and games.
Pros:
Telus International is a premium multilingual contact center.
It is one of those IT support outsourcing companies that offer top-tier
customer support services in various countries and more than 50 languages.
Telus is famous among IT services outsourcing companies for organizing an annual charitable initiative called “Telus Days of Giving.” In particular, the company taps 225,000 volunteers from its offices to complete various service
projects across its many host countries.
10. Arise
Arise is a 25-year-old United States-based company that specializes in providing support
outsourcing services across the USA. It employs more than 60,000 remote agents in the U.S., Canada, and the United Kingdom.
Unlike a traditional BPO, Arise utilizes a network of service partners
to provide the needed customer service experiences. In addition, the Arise
Platform helps companies lower expenses. As a result, Arise clients report an average 25% reduction in contact
center service total costs, which is why clients want to outsource customer service small business really
needs.
Pros:
Arise deploys a tiered security approach in its communications with clients.
This ensures they preserve the confidentiality of documents
or files sent over. It also means Arise conforms to widely accepted
data privacy regulations such as HIPAA, CCPA, and others.
Arise also focuses its employment on local talent, hiring residents of the U.S., UK,
and Canada. This means stable employment for the company
and an easier method of hiring or replacing staff members.
Choose the Best Outsourcing Companies That Fit Your Needs
Deciding which outsourcing providers to contact for your customer support
outsourcing needs? Perform the necessary research before settling on your choice.
For instance, some customer service outsource companies on our list might command a pricing structure higher than what your budget holds.
In addition, consider your company’s specific
requirements and areas for improvement. Do you need a customer support team focused on CX?
Or, do you prefer having sales psychology-trained outbound callers who can close deals?
Finally, does the appeal of higher-cost nearshoring resonate better than offshore talents a few time zones away?
No one-size-fits-all solution exists when it comes to
customer support outsourcing. However, if you want a highly flexible and secure customer service solution that
utilizes modern technology throughout the various stages, try the best companies for customer service.
These largest outsourcing companies not only supply the best talent, but also the best equipment and
training to prepare them.
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top 10 call center outsourcing companies in 2023 if you re looking to improve customer experience or optimize your operations it s worth considering options beyond your own company today outsourcing customer support to one of the top call center written by alexei piskunov wednesday
apr 05 table of contents if you re looking to improve
customer experience or optimize your operations it s worth considering options beyond your own company today outsourcing customer support to one of the top call center outsourcing companies is
definitely a smart business decision if you
want to avoid all trials and tribulations of
running an in-house call center this solution can be a budget-friendly way to handle customer concerns while significantly
improving the level of customer satisfaction let s
have a look at those bpo companies that take the top positions in the industry discuss what makes them stand out and go through the main tips for choosing the right call center why outsourcing
a call center creating a positive customer experience is the main priority for most companies with so many competitors offering similar
products and services in today s marketplace it can be challenging for any
particular organization to stand out and attract new customers additionally modern customers are ready
to pay more if they receive an outstanding experience offering excellent
customer support services can give a business an edge over competitors by boosting customer
retention and generating positive reviews ultimately driving profits conversely a poor customer experience can lead to
customer loss and negative reviews which can harm a business choosing
the best call centers for your business guarantees increased customer satisfaction streamlined operations and
enhanced growth making it a crucial factor in achieving success in today s competitive market us call
center outsourcing companies top list 1 helpware helpware is
a leading customer support provider with headquarters based
in the usa with call centers spread across four continents the core areas of
expertise include a wide range of bpo services such as omnichannel customer support technical support it support content moderation data annotation data entry helpdesk back-office support etc since helpware positions itself as a reliable outsourcing
partner for both startups and big enterprises there are companies of different sizes among the
clientele ranging from small firms to renowned brands at helpware people come first and it pays off the needs
of employees are the main priority and it shows in their
work as they provide exceptional service pros applying a customized approach to
recruiting and training dedicated agents offering exceptional expertise in all kinds of customer support tailoring packages to cater to the specific
needs of different businesses 2 xact xact is a highly flexible outsourced call center
based in orlando florida catering to businesses of different sizes they specialize in providing technical
support and customer support services to businesses operating across diverse industries including property management e-commerce tourism healthcare
hospitality and fintech xact has partnered with nice incontact
since 2005 leveraging their cloud-based contact center toolkit to ensure the utmost
data security for their clients pros providing a personalized 24 7 telephone answering service ensuring service continuity through their fail-safe automatic transfer switches ats which seamlessly switch to an alternate power source during power outages 3 wing assistant the wing assistant is revolutionizing the process of recruiting remote workers on a global scale this innovative outsourced call center provides a fully-managed virtual assistant experience that
helps entrepreneurs and small and medium-sized businesses scale by delegating laborious and time-consuming tasks to dedicated customer service professionals for a fixed monthly cost they offer outbound call center
outsource solutions that are affordable and enable businesses to level up
and enhance their customer service and technical support and boost their sales pros a dedicated
client success manager to assist you in achieving your unique business goals and overcoming challenges a diverse range of managed outsourcing
services including back-office support and staffing solutions with
great potential in addition to call centers 4 triniter triniter is a renowned figure in the bpo industry with a global
presence spanning the united states the philippines and india this american call center has established itself as the preferred outsourcing provider for inbound
and outbound call center solutions sought after by major corporations pros a decade-long track record of
providing customer support across more than 30 domains 24 7 customer support with an impressive 98 9 positive feedback
rate 5 tmp direct for over 34 years tmp has been providing
bpo services advocating for clients brands and ensuring excellence through its team with a
global presence tmp direct manages connections and relationships across various
industries they offer custom end-to-end solutions including
crm tools it infrastructure fulfillment and telecom platforms adapting to the evolving cx landscape they handle various communication channels from inbound and outbound calls
and chats to social media and personalized correspondence pros providing an in-house it development
team that eliminates the need for multiple vendors 6
answerforce this is proud of being on the
list of five star call centers providing a range of professional call and chat answering services virtual reception services appointment scheduling
and more answerforce has experienced call center agents at its disposal that are
available round-the-clock to handle inbound and outbound calls and live chat support and conduct customer surveys in a professional manner this american call center works mainly with small and middle
businesses covering such industries as home service restoration plumbing and electrical pros
offering customized solutions to meet the specific needs
of clients within particular industries which allows answerforce to provide highly tailored and effective services to their clients integrating with the client s workflow software
this enables businesses to manage their customer
interactions efficiently without having to switch between multiple platforms 7 fusion bpo services fusion bpo
services group is a company with huge experience more than 33 years in the
industry and offers voice services and other solutions to more
than 250 businesses worldwide however what makes this provider stand out is its unique locations in addition to popular bpo destinations like
the united states india and the philippines the company has offices in pretty exotic countries like el salvador
jamaica morocco and colombia with 22 locations in 10 countries fusion is capable of delivering
call center services in over 40 languages pros by strategically locating its offices around the globe this
company is able to offer 24 7 customer support across multiple time zones making it easy for customers to get the help they
need whenever they need it a diverse workforce and multilingual
capabilities enable them to provide support in various languages making
their services accessible to a wide range of customers the outsourced customer service of this provider is reasonably priced that varies depending on the expected amount of calls and service level you may
require 8 supportyourapp supportyourapp is an outsourced customer support
company with a multinational team that provides inbound and outbound
services and back-office customer support for innovative software and hardware companies they have received numerous awards for providing exceptional customer experiences
but their commitment to quality and security is paramount supportyourapp is pci dss compliant and
adheres to the general data protection regulation gdpr pros ensuring the highest data security standards and preventing any data leaks they take
great care in protecting sensitive information and clients can trust that their data
is safe streamlining the integration process with the
help of their dedicated integration department providing their clients with a crm solution that integrates incoming calls chats and emails into one
system and implementing ai solutions to the chats which many small businesses find appealing 9 vcall global vcall global is a provider of innovative service
solutions to different businesses across various industries they offer a range of services
including customer service tech support back-office solutions interactive voice response ivr services telecom billing solutions and
software development solutions using advanced technology and infrastructure they offer common services
through multiple channels vcall global is the preferred choice for businesses seeking a perfect blend of
flexibility and quality in their services pros adhering to turnaround times ensuring that clients receive their services in a timely and efficient manner empowering their
call centers with a robust cisco network which enables vcall global to offer seamless uninterrupted service to clients regardless of
their location or the complexity of their needs providing enhanced security features that protect client data and information ensuring that their privacy is always maintained 10 call
masters bpo the company provides inbound and outbound call center services as
well as remote administrative solutions such as data
entry appointment setting reservation services etc their streamlined
workflow and marketing automation ensure that important phone calls
are never missed with their expertise and dedication they can help businesses resolve customer queries
acquire leads and enhance administrative business processes too pros enabling businesses to easily scale up or down based on demand and their remote employees to work in split shifts due to their cloud-based virtual call
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