Offshore company definition

An offshore company is a company registered in a foreign country, where it generally does not conduct significant business activity in that country, but rather in other countries. The countries where these companies are registered are often tax-friendly jurisdictions that offer business-friendly tax laws, low or zero tax rates, as well as relaxed regulations and banking secrecy.

Offshore companies are often used for tax optimization and international tax planning purposes by multinational companies, investors and high net worth individuals. They can be used to hold assets such as real estate, boats or bank accounts, as well as to conduct international business activities.

However, it is important to note that the use of the offshore company is increasingly controversial and regulated, as it can be considered an abusive tax practice or even illegal in some cases. Many countries have introduced laws to combat tax evasion and tax evasion related to offshore companies.


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  39. Top 10 Customer Support Outsourcing Companies in 2023 |
    Outsourcing customer support is a great way to provide affordable but reliable service to
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    Written by Dana Mahoney
    Sunday, Jan 22
    Table of Contents
    Outsourcing customer support is a great way to provide affordable but
    reliable service to your clients. Whether for voice or non-voice applications,
    there are plenty of excellent customer support outsourcing companies that fit every requirement.

    But then again, why even think about outsourcing?
    Isn’t local talent good enough to provide the service needed by a company’s
    customers? Plus, wouldn’t it be a disservice to customers if a company farms
    out its frontline operations to contractors?

    What Is Customer Support Outsourcing?

    By now, the best customer service companies
    should know the value of customer support and why it’s an essential
    cog in an organization. Like sales and marketing, customer service should already be in play during a company’s first day,
    as they are the group that comes into direct contact with clients.

    The main goal of customer support is to keep customers happy
    by attending to their needs and responding to their questions.
    However, it’s also a way to instill loyalty and generate additional sales.
    To do so, an outsourcing company must have its support team available whenever the
    customer needs it. Outsourcing customer support allows companies to maintain an around-the-clock service team managed by industry veterans and experts.

    Advantages of Customer Support Outsourcing
    Admittedly, not all company startups have leaders who are
    experts in every facet of their operations. Given their many responsibilities, many startup
    founders accept that they can’t do everything themselves.
    Non-core competencies such as customer service can benefit from outsourcing.

    Turning the service over to competent experts lets companies benefit from a bigger source of talent from all over the world.

    At the same time, companies that outsource customer support enjoy reduced payroll without sacrificing service quality.
    Other benefits of outsourcing include:
    More Opportunities to Grow the Business
    By assigning customer support to expert outsourcing service providers, leaders can instead turn to scaling the business.
    Overseeing the day-to-day operations can already take much
    of management’s time, and customer support is equally demanding.
    To help executives focus on the big picture, they’ll need to partner with the best service companies that know
    what they’re doing.
    Enhance Customer Experience
    Given the opportunity to communicate and interact with
    customer service, many customers will express
    their satisfaction in getting their voices heard. If customer service companies and their
    team address customers’ issues in a satisfactory way, they’re more than likely to remain customers.

    A pleasant customer experience will almost always lead to longer retention and a significantly higher customer lifetime value
    (CLV). This isn’t to say a stellar customer experience is only possible through outsourcing.
    Rather, the chances of improving customer satisfaction come with a continuous
    and consistent level of service. Providing a highly specialized, dedicated team of professionals from day one is a great way to achieve this quickly.

    Top 10 Customer Support Outsourcing Companies

    We’ve narrowed down the list of companies with great customer service to the top 10 most prominent ones in 2022.
    We’ll also provide a brief description and highlight the main strong points of each outsourcing company.

    1. Helpware

    Helpware started in 2015 with the initial goal of
    providing support to startup companies. Over the years, the company has grown big and is confident
    enough to provide both enterprise and small business customer
    service outsourcing solutions.
    Providing back office, technical, and customer
    support, Helpware specializes in assisting companies
    in various support areas. This includes Omnichannel Customer Support, Technical & IT Support, Content
    Moderation, CX Consulting Services, Back Office Support, Data Labeling, Digital Marketing Solutions, and Cyber Security.
    The company provides only dedicated agents, in-house training,
    and equipment to help its clients boost their productivity from
    day one. Now it’s one of the top customer service companies in the US
    and European markets with numerous awards and positive reviews from satisfied
    clients on Clutch and other reputable platforms. Helpware’s people-focused culture seems very attractive to businesses sharing the same philosophy.

    Shows outstanding flexibility when providing for clients’
    specific needs. This means its support can scale along with your
    company’s growth.
    Offers turn-key solutions, so you don’t have to look for either option separately.

    Helpware’s focused on developing its people and their skills and it pays off handsomely, especially in customer support outsourcing contracts.
    Some global brands are happy to have their customer support outsourced
    to Helpware.
    2. Sykes

    U.S.-based Sykes is one of the pioneers of the BPO industry.
    Established in 1995, the company trailblazed its way to the top and
    was one of the first BPOs to open multiple locations.
    In 2021, the Sitel Group acquired Sykes to widen its reach and increase its capacity.

    Sykes is one of the top 10 service companies and leading service
    providers of demand generation and customer engagement services, with clients included in the top 2000 companies worldwide.
    At the core of Sykes’ business are its staple services:
    outsourcing, customer experience, service to sales, digital transformation, and brand extension.
    Sykes maintains a pool of service agents from its clients’ home countries.

    The company is well-versed in matters concerning data privacy.
    Specifically, Sykes follows various privacy guidelines, including HIPAA compliance and Payment Card Industry (PCI) data
    security certification.

    3. Ascensos

    Founded in 2013 in the UK, Ascensos is one of those outsourced customer service companies that wanted to change the customer experience by applying a personal
    touch to customer care. The company is now Europe’s number-one customer support outsourcing company, providing bespoke customer
    experience solutions to clients around the world.
    In addition, its contact center operation locations include
    the UK, Romania, Turkey, and South Africa.
    Ascensos is more nearshore than an offshore support center, so location and time zone differences aren’t
    as pronounced as operations in Asia and South America.

    Companies that outsource customer service to Ascensos value the fact that it supports
    diversity and inclusivity among staff while focusing on promoting happiness as a key asset among its workforce.

    Although there aren’t any published pricing rates, instead, Ascensos will individually respond to
    requests for quotes, the prices of this outsourcing
    customer service company are more than affordable.
    4. Teleperformance

    With more than 40 years of experience in the BPO industry,
    Teleperformance is an established leader in solution design, business
    optimization strategies, and front-office customer support.
    It also offers back-office services such as finance and accounting,
    collections, and technical support.
    Teleperformance is a truly global service provider.
    It operates in 80 countries and employs more than 330,000 agents speaking
    over 265 languages and deservedly belongs to a league of good customer service companies.
    You won’t find it difficult to get support in the language and location you require.

    Clients also appreciate the company’s expertise in providing omnichannel solutions.

    5. VXI

    VXI Global Solutions is one of those outsourcing agencies that offer customer care and customer experience
    (CX) solutions to some of today’s major global brands.
    In addition, the company offers contact center and BPO services, omnichannel and multilingual support,
    software development, CX innovation, quality assurance (QA), and infrastructure outsourcing.

    VXI employs more than 35,000 workers in 43 countries throughout North
    America, Asia, Europe, and the Caribbean.
    The company also prides itself on its ability to help clients resolve major CX and
    employee experience (EX) pain points and
    take their customer service systems to the
    next level. Like any modern BPO, VXI employs omnichannel support services to enhance communication coverage for clients.
    Also, VXI provides additional analytics and insights generation services so clients can learn as they go.

    High CX expertise leads to enhanced customer and employee experience.

    VXI displays an uncanny ability to scale up or down to fit its client’s
    6. InfluX

    In its quest to build the world’s first remote-only CX team,
    InfluX managed to recruit employees from more than 120 cities worldwide.

    This strategy also lets them provide 24-hour customer
    support outsourcing solutions within the client’s time zone.
    In addition, InfluX creates specialized customer experiences that reflect the client’s vision, voice,
    and values.
    Less dependence on automation and more on human interaction make for a
    better customer experience.
    Having employees in every time zone solves the common offshore
    problem of mismatched time schedules between clients and outsourcing companies.

    Pay-as-go pricing may be attractive to some clients who prefer flexible packages.

    7. Skycom

    Skycom is also on the list of nearshore outsourcing companies that specialize in multi-continent
    support services. The company employs native English contact center agents with experience in multiple industries.
    Skycom also offers a full range of services, including business
    process outsourcing, telemarketing and sales, customer support, and healthcare.
    With more than 15 years of experience, Skycom also employs over 2,000
    workers assigned to 35 clients in five countries.
    Nearshore operations mean fewer problems dealing with time zone and
    distance differences.
    Skycom covers a wide range of industries, including healthcare,
    travel, utilities, IT, finance, retail, and telecommunications.

    8. Integra

    Integra’s differentiator is its focus on training its
    workforce in customer psychology. This means company-provided support agents are more sensitive in detecting changes in the
    customer’s voice or tone. As a result,
    they can respond to these changes to defuse any
    tension and lead the customer into a more positive mindset.
    Starting with four employees in 2004, Integra currently employs
    more than 1,400 workers stationed across four countries. It handles customer
    service duties over the phone, email, live chat, or social media.

    Integra offers some of the most cost-effective solutions in the industry.

    Sales psychology is also an incredible asset to have if you work in a customer support
    outsourcing company.
    9. Telus

    Telus International is one of the world’s leading digital CX
    innovators. In particular, it designs and produces next-generation digital solutions for brands all
    over the world. This is one of the Canadian top IT outsourcing companies that provide
    IT services and multilingual customer service to industries such as technology, media, communications, eCommerce, financial technology, travel, hospitality,
    automotive, healthcare, and games.
    Telus International is a premium multilingual contact center.
    It is one of those IT support outsourcing companies that offer top-tier
    customer support services in various countries and more than 50 languages.

    Telus is famous among IT services outsourcing companies for organizing an annual charitable initiative called “Telus Days of Giving.” In particular, the company taps 225,000 volunteers from its offices to complete various service
    projects across its many host countries.
    10. Arise

    Arise is a 25-year-old United States-based company that specializes in providing support
    outsourcing services across the USA. It employs more than 60,000 remote agents in the U.S., Canada, and the United Kingdom.
    Unlike a traditional BPO, Arise utilizes a network of service partners
    to provide the needed customer service experiences. In addition, the Arise
    Platform helps companies lower expenses. As a result, Arise clients report an average 25% reduction in contact
    center service total costs, which is why clients want to outsource customer service small business really
    Arise deploys a tiered security approach in its communications with clients.

    This ensures they preserve the confidentiality of documents
    or files sent over. It also means Arise conforms to widely accepted
    data privacy regulations such as HIPAA, CCPA, and others.

    Arise also focuses its employment on local talent, hiring residents of the U.S., UK,
    and Canada. This means stable employment for the company
    and an easier method of hiring or replacing staff members.

    Choose the Best Outsourcing Companies That Fit Your Needs
    Deciding which outsourcing providers to contact for your customer support
    outsourcing needs? Perform the necessary research before settling on your choice.
    For instance, some customer service outsource companies on our list might command a pricing structure higher than what your budget holds.

    In addition, consider your company’s specific
    requirements and areas for improvement. Do you need a customer support team focused on CX?

    Or, do you prefer having sales psychology-trained outbound callers who can close deals?
    Finally, does the appeal of higher-cost nearshoring resonate better than offshore talents a few time zones away?

    No one-size-fits-all solution exists when it comes to
    customer support outsourcing. However, if you want a highly flexible and secure customer service solution that
    utilizes modern technology throughout the various stages, try the best companies for customer service.
    These largest outsourcing companies not only supply the best talent, but also the best equipment and
    training to prepare them.

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  43. top 10 call center outsourcing companies in 2023 if you re looking to improve customer experience or optimize your operations it s worth considering options beyond your own company today outsourcing customer support to one of the top call center written by alexei piskunov wednesday
    apr 05 table of contents if you re looking to improve
    customer experience or optimize your operations it s worth considering options beyond your own company today outsourcing customer support to one of the top call center outsourcing companies is
    definitely a smart business decision if you
    want to avoid all trials and tribulations of
    running an in-house call center this solution can be a budget-friendly way to handle customer concerns while significantly
    improving the level of customer satisfaction let s
    have a look at those bpo companies that take the top positions in the industry discuss what makes them stand out and go through the main tips for choosing the right call center why outsourcing
    a call center creating a positive customer experience is the main priority for most companies with so many competitors offering similar
    products and services in today s marketplace it can be challenging for any
    particular organization to stand out and attract new customers additionally modern customers are ready
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    customer support services can give a business an edge over competitors by boosting customer
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    customer loss and negative reviews which can harm a business choosing
    the best call centers for your business guarantees increased customer satisfaction streamlined operations and
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    center outsourcing companies top list 1 helpware helpware is
    a leading customer support provider with headquarters based
    in the usa with call centers spread across four continents the core areas of
    expertise include a wide range of bpo services such as omnichannel customer support technical support it support content moderation data annotation data entry helpdesk back-office support etc since helpware positions itself as a reliable outsourcing
    partner for both startups and big enterprises there are companies of different sizes among the
    clientele ranging from small firms to renowned brands at helpware people come first and it pays off the needs
    of employees are the main priority and it shows in their
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    based in orlando florida catering to businesses of different sizes they specialize in providing technical
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    hospitality and fintech xact has partnered with nice incontact
    since 2005 leveraging their cloud-based contact center toolkit to ensure the utmost
    data security for their clients pros providing a personalized 24 7 telephone answering service ensuring service continuity through their fail-safe automatic transfer switches ats which seamlessly switch to an alternate power source during power outages 3 wing assistant the wing assistant is revolutionizing the process of recruiting remote workers on a global scale this innovative outsourced call center provides a fully-managed virtual assistant experience that
    helps entrepreneurs and small and medium-sized businesses scale by delegating laborious and time-consuming tasks to dedicated customer service professionals for a fixed monthly cost they offer outbound call center
    outsource solutions that are affordable and enable businesses to level up
    and enhance their customer service and technical support and boost their sales pros a dedicated
    client success manager to assist you in achieving your unique business goals and overcoming challenges a diverse range of managed outsourcing
    services including back-office support and staffing solutions with
    great potential in addition to call centers 4 triniter triniter is a renowned figure in the bpo industry with a global
    presence spanning the united states the philippines and india this american call center has established itself as the preferred outsourcing provider for inbound
    and outbound call center solutions sought after by major corporations pros a decade-long track record of
    providing customer support across more than 30 domains 24 7 customer support with an impressive 98 9 positive feedback
    rate 5 tmp direct for over 34 years tmp has been providing
    bpo services advocating for clients brands and ensuring excellence through its team with a
    global presence tmp direct manages connections and relationships across various
    industries they offer custom end-to-end solutions including
    crm tools it infrastructure fulfillment and telecom platforms adapting to the evolving cx landscape they handle various communication channels from inbound and outbound calls
    and chats to social media and personalized correspondence pros providing an in-house it development
    team that eliminates the need for multiple vendors 6
    answerforce this is proud of being on the
    list of five star call centers providing a range of professional call and chat answering services virtual reception services appointment scheduling
    and more answerforce has experienced call center agents at its disposal that are
    available round-the-clock to handle inbound and outbound calls and live chat support and conduct customer surveys in a professional manner this american call center works mainly with small and middle
    businesses covering such industries as home service restoration plumbing and electrical pros
    offering customized solutions to meet the specific needs
    of clients within particular industries which allows answerforce to provide highly tailored and effective services to their clients integrating with the client s workflow software
    this enables businesses to manage their customer
    interactions efficiently without having to switch between multiple platforms 7 fusion bpo services fusion bpo
    services group is a company with huge experience more than 33 years in the
    industry and offers voice services and other solutions to more
    than 250 businesses worldwide however what makes this provider stand out is its unique locations in addition to popular bpo destinations like
    the united states india and the philippines the company has offices in pretty exotic countries like el salvador
    jamaica morocco and colombia with 22 locations in 10 countries fusion is capable of delivering
    call center services in over 40 languages pros by strategically locating its offices around the globe this
    company is able to offer 24 7 customer support across multiple time zones making it easy for customers to get the help they
    need whenever they need it a diverse workforce and multilingual
    capabilities enable them to provide support in various languages making
    their services accessible to a wide range of customers the outsourced customer service of this provider is reasonably priced that varies depending on the expected amount of calls and service level you may
    require 8 supportyourapp supportyourapp is an outsourced customer support
    company with a multinational team that provides inbound and outbound
    services and back-office customer support for innovative software and hardware companies they have received numerous awards for providing exceptional customer experiences
    but their commitment to quality and security is paramount supportyourapp is pci dss compliant and
    adheres to the general data protection regulation gdpr pros ensuring the highest data security standards and preventing any data leaks they take
    great care in protecting sensitive information and clients can trust that their data
    is safe streamlining the integration process with the
    help of their dedicated integration department providing their clients with a crm solution that integrates incoming calls chats and emails into one
    system and implementing ai solutions to the chats which many small businesses find appealing 9 vcall global vcall global is a provider of innovative service
    solutions to different businesses across various industries they offer a range of services
    including customer service tech support back-office solutions interactive voice response ivr services telecom billing solutions and
    software development solutions using advanced technology and infrastructure they offer common services
    through multiple channels vcall global is the preferred choice for businesses seeking a perfect blend of
    flexibility and quality in their services pros adhering to turnaround times ensuring that clients receive their services in a timely and efficient manner empowering their
    call centers with a robust cisco network which enables vcall global to offer seamless uninterrupted service to clients regardless of
    their location or the complexity of their needs providing enhanced security features that protect client data and information ensuring that their privacy is always maintained 10 call
    masters bpo the company provides inbound and outbound call center services as
    well as remote administrative solutions such as data
    entry appointment setting reservation services etc their streamlined
    workflow and marketing automation ensure that important phone calls
    are never missed with their expertise and dedication they can help businesses resolve customer queries
    acquire leads and enhance administrative business processes too pros enabling businesses to easily scale up or down based on demand and their remote employees to work in split shifts due to their cloud-based virtual call

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